Viação 434 Lda., NIPC 518581713, headquartered at Rua de São Francisco, n.º 660, Adroana, 2645-019 Alcabideche, hereinafter referred to as “Viação 434”, is a public and tourist road passenger transport company operating in the municipality of Sintra. Committed to protecting the privacy of its customers and users, and in order to demonstrate its commitment and respect for privacy and personal data protection rules, it has created this Privacy Policy.
1. Why a Privacy Policy? With this Privacy Policy, we intend to inform our customers and users of the general privacy rules and the processing of their personal data, which we collect and process in strict compliance with the General Data Protection Regulation (“GDPR”).
2. What does the Privacy Policy cover? This Privacy Policy applies exclusively to the collection and processing of personal data carried out by Viação 434, namely at its points of sale and on the digital platforms it owns, such as the website https://www.sintra434.com/pt, hereinafter referred to as the site.
3. What is personal data? Personal data refers to any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, identification number, location data, or to one or more specific elements of their physical, physiological, genetic, mental, economic, or social identity.
4. Who is responsible for data processing? The entity responsible for the collection and processing of personal data on the digital platforms is Viação 434 itself, which determines which data is collected, the means of processing, and the purposes for which it is used. At its points of sale, the collection and processing of personal data is carried out by Viação 434 employees.
5. What type of personal data do we collect? On digital platforms, we collect only the personal data strictly necessary for the purposes established, namely for issuing invoices requested by customers, subscribing to features and products, and processing submitted applications. This includes data such as name, address, tax identification number, telephone number, and email address. At sales points, we collect the data necessary for the provision of public and tourist services, including name, address, telephone number, civil and tax identification numbers, and email address. Without prejudice to compliance with legal rules regarding the retention and transmission of data for legally provided purposes, Viação 434 processes only the data strictly necessary, keeping it for the legally imposed periods or for as long as it is justified by the provision of the public service.
6. When and how do we collect your data? Your data is collected by telephone, in writing, or via the website, with your consent. Personal data is collected and processed only when the customer subscribes to one of our products or services, either in person or through digital platforms, and only if such data is necessary to use the services provided by Viação 434. The personal data collected will be used solely for the purpose for which consent was given by the data subject.
7. What are the purposes of processing personal data? The personal data collected is intended for the management of the contractual relationship, that is, the provision of the contracted services.
8. How long do we keep your personal data? The period for which the data is stored and retained varies depending on the purpose for which it is processed and on legal requirements. There are legal requirements that require data to be kept for a specific period. Whenever there is no specific legal requirement, the data will be stored and retained for the period necessary for the purposes for which it was collected or provided, or for the period authorized by the Portuguese Data Protection Authority.
9. How can you access, correct, or object to the processing of your personal data? Under the GDPR, data subjects are guaranteed the right to access, update, correct, or delete their personal data, which can be exercised through the contacts provided by Viação 434, such as . However, deletion of the data may prevent the execution of active contracts.
10. What measures has Viação 434 taken to ensure the security of your personal data? Viação 434 is committed to ensuring the protection of the personal data provided, within the limits of its responsibility, and has implemented policies for this purpose. Viação 434 ensures that conditions are in place to protect personal data against any unlawful processing. On the website, personal data collection forms require encrypted browser sessions, and all personal data provided is securely stored in Viação 434’s systems, with physical and logical security measures implemented to protect it. Notwithstanding the security measures adopted by Viação 434, customers and users are advised to adopt additional security measures when accessing the Internet, such as using updated computers and browsers, enabling firewalls, antivirus, and anti-spyware, verifying the authenticity of the websites visited, avoiding untrusted websites, and safeguarding the use of shared computers and access to personal customer accounts by not sharing login credentials with third parties.
11. Under what circumstances is data disclosed to other entities? Viação 434, in the course of its activities, uses other entities to provide certain services. This may involve these entities having access to customers’ and users’ personal data. In such cases, Viação 434 ensures that these entities are reputable and offer the highest guarantees in this regard. Any subcontracted entity will process customers’ and users’ personal data on behalf of Viação 434, with the strict obligation to adopt the necessary technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, dissemination, unauthorized access, or any other form of unlawful processing. Viação 434 may also disclose customers’ personal data to other companies within the same economic group, service providers, or business partners relevant to enabling service provision to the customer. Customer or user data may be preserved and disclosed to competent authorities if Viação 434 is notified to do so, always in strict compliance with Portuguese law.
12. Can there be international data transfers? Some or all of the customers’ personal data may be transferred abroad, for example when stored by Viação 434 on cloud computing servers located outside Portugal. For this purpose, Viação 434 will comply with all applicable legal requirements and adopt best security and privacy practices to ensure the integrity and confidentiality of customers’ personal data.
13. How will you be informed of changes to Viação 434’s Privacy Policy? Viação 434 reserves the right to modify or update its Privacy Policy at any time, with such changes being duly updated on its digital platforms.
14. What are cookies? Viação 434 uses cookies or similar technologies to collect information about the user’s computer or mobile device to ensure the proper functioning of the website and improve browsing experience. Cookies simplify traffic analysis or indicate when a site is visited, enabling the sending of information to users. The types of cookies used are:
15. Applicable law and jurisdiction Portuguese law will fully govern any disputes arising from this document, and any litigation must be submitted to the courts of the Cascais district.
This Policy was last modified on August 8, 2025.